Search
-
Job Duties:
Create and foster a great customer service experience. Interfaces with customers to resolve related customer service calls/queries/problems. Verifies contacts and account information. Examines customer problems and implements appropriate corrective action to respond to customer requests. Escalates queries/requests for action as appropriate to Supervisor and/or Research for immediate action. Maintains and creates logs, reports, and files. Investigates, analyzes, coordinates and tracks complex customer issues and problems. Makes proactive efforts to determine accounts requiring close attention, identifies problems and works through resolution. May interface with other call center customer service representatives to answer questions on process or specialized situations.
Requirements:
High School Diploma or equivalent
Customer Service/Call Center experience (at least one year)
Available for part-time work between 9am to 4pm (Monday to Friday)
Professional communication and strong customer service skills
Computer literate and able to handle multiple databases at once
Work successfully in a fast paced and high volume work